Cancellation Policy

At Haven, we have a cancellation policy in place to accommodate the high demand for appointments, align with our mission to provide fair and competitive wages for our team of talented nail artists, and keep our business up and running.

A cancellation within 12 hours of your appointment time will be charged 50% of the service price. This payment can be applied to future services and is valid for 3 months past your original appointment date. 

A cancellation within 2 hours of your appointment time will be charged 50% of the service price, in addition to an 18% gratuity for the nail artist. This payment will not be applied to future services.

A no-show will be charged 100% of the service price, in addition to an 18% gratuity for the nail artist. This payment will not be applied to future services. Any client that no-shows more than once will no longer be able to book appointments with us.

Running late? Just give us a call and we’ll do our best to accommodate you, but we are only able to hold appointments for 15 minutes past the originally scheduled appointment time.